Frequently Asked Questions

Everything you need to know about shopping at GOT'EM

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are your products authentic?

Absolutely. GOT'EM guarantees 100% authenticity on all footwear and apparel. Every item undergoes a rigorous multi-point inspection by our expert authentication team before being listed.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How do I know which size to order?

Size guides are available on every product page. Since fit can vary between brands, we provide specific recommendations on whether to size up or down based on customer feedback.